Q. I am unable to log into the help desk, how can I do this?

A.In order to log into the helpdesk, the user must first ensure they have created an account for the new ZIQNi platform. To do this complete the following steps; 1. Go to ziqni.com 2. Click on the log-in button in the top right-hand corner. 3. The page below will load. 4. Click on Register. 5. Complete the registration form. This provides a single sign-in service for your ZIQNI account and the help desk.

   

Q.   Is there a way for a non-member to see leaderboard, contests, promotions ?

A.  Yes, using the member SDK you can do this by getting a public token. Here is an example of the code you would need to use to get the pucblic token;

Q. How does CSV work ?

A. In ZIQNI using CSV, you can upload large amounts of data. This can be used for members, products and unit of measure.  To upload using the CSV, follow  the steps outlined below; Upload Members 1. Create a file with the headings listed below to upload members. 2. Name and save the file. Click on the upload button in ZIQNI and choose the file to upload. Upload Products 1. Create a file with the headings listed below to upload the products. 2. Name and save the the file. Click on the upload button in ZIQNI and choose the file to upload. Upload Units of Measure  1. Create a file with the headings listed below to upload units of measures. 2. Name and save the file. Click on the upload button in ZIQNI and choose the file to upload.

Q. What do the different image options correspond to in the widget and member hub page?

A. ICON - An image that fits into a square box and sizing is 100px by 100px BANNER - Default image that is used is unless low or high resolution is used. Size is 250px by 60px BANNER LOW RESOLUTION - Dashboard View. Size - 440px by 170px BANNER HIGH RESOLUTION - Leaderboard Page or Competition Page Size- 1200px by 267px